Shipping Policy

Welcome to Khaosa, a brand of Shri Khandelwal Misthan Bhandar. We are committed to providing you with timely and efficient shipping services to ensure your orders reach you in the best possible condition. Please read through our Shipping Policy to understand our practices and ensure a seamless experience.

Order Processing

Orders placed on our website are processed within 24 hours. Orders placed on weekends or holidays will begin processing the next business day. After processing, you will receive a confirmation email with tracking details for your shipment.

Shipping Locations

We currently offer shipping services within India only. Our products can be delivered to most cities and towns across the country. For details about shipping availability to your specific location, please reach out to our customer support team.

Shipping Methods and Delivery Time

We offer both Standard and Express shipping options:

Standard Shipping: Usually delivers within 24-48 hours on business days.
Express Shipping: Typically delivers within 24 hours on business days.

Please note that delivery times may vary based on your location and unexpected factors such as weather conditions or public holidays.

Shipping Charges

Shipping charges are calculated based on the selected shipping method, the weight and size of your order, and the destination. The total shipping cost will be displayed during checkout, allowing you to review and confirm before completing your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. Please allow up to 24 hours for the tracking details to be updated.

Packaging and Quality Assurance

At Khaosa, we are committed to delivering our products with the highest standards of freshness and quality. Each item is carefully packaged using food-grade, durable materials to maintain its flavor, texture, and appearance during transit. Our quality assurance team conducts thorough inspections before shipping to ensure every order meets our strict standards, allowing you to enjoy our sweets as intended—fresh and delicious upon arrival.

Undeliverable Packages

In cases where a package is undeliverable due to an incorrect address, failed delivery attempts, or refusal upon delivery, the package will be returned to us. If your order is returned as undeliverable, please contact our customer support team for assistance in arranging a reshipment. Please note that additional shipping charges may apply.

Damaged or Incorrect Orders

We strive to ensure your order arrives in perfect condition, but if you receive a damaged or incorrect item, please contact our customer support within 24 hours of receiving the package. Include a description and photos of the issue for faster assistance. We will work to resolve the matter, either by offering a replacement, issuing a refund, or making other appropriate arrangements.