At Khaosa, customer satisfaction is our priority. Due to the perishable nature of our products, we have a specific return and refund policy to ensure product quality and timely service.
Return Policy
We do not accept returns on our products once they have been delivered, as all items are made fresh and perishable. If there is an issue with your order, please contact our customer service team immediately for assistance.
Refund Policy
Refunds may be considered in the following cases:
- Damaged Items: If your order arrives damaged, please reach out to us within 24 hours of delivery with photos and a description of the issue.
- Incorrect Orders: In case you receive an incorrect item, notify us within 24 hours for resolution.
After verifying the issue, we will process the refund within 5-7 business days. Refunds will be credited to the original payment method used at checkout.
Cancellation Policy
- Order Cancellation: Orders may be canceled within 1-2 hour of placing the order by contacting our customer service team. Once processing has begun, cancellations are not permitted.
- Refund for Canceled Orders: If an order is canceled within the permitted timeframe, a full refund will be issued within 5-7 business days to the original payment method.
For any questions or concerns regarding your order, please contact our customer support team. We are here to help ensure you have a great experience with Khaosa.
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